To be a fan!

Questions and answers

  • Questions related to FAN ID
    • What is a FAN ID?

      During the 2018 FIFA World Cup™ matches, FAN ID was required for all spectators of the sports events for access to the stadium and for ensuring a pleasant stay at matches in the host cities of the sports competitions. 
      A FAN ID contains the following personal information:
      - surname, name, patronymic (middle name/names) of the spectator; 
      - date of birth;
      - gender;
      - number of the identity document; 
      - citizenship;
      - FAN ID number in the format AAA1234567.
      A FAN ID contains a photo of its holder. 
      Two types of FAN ID were issued to foreign citizens:
      - A FAN ID on a laminated form;
      - A FAN ID in electronic format.
      During the period ending 31 December 2018, foreign citizens and stateless persons who attended 2018 FIFA World Cup™ matches may enter the Russian Federation without applying for a visa using valid identity documents and a FAN ID obtained either before or during the sports competition.

    • I have a FAN ID for the 2017 FIFA Confederation Cup. Can I enter the Russian Federation?

      For entry into the Russian Federation up until 31 December 2018, a FAN ID obtained previously for attending 2018 FIFA World Cup™ matches is required. A FAN ID for the 2017 FIFA Confederation Cup can't be used to enter Russia.

  • Changing information in a FAN ID
    • My passport information has changed but I plan to visit the Russian Federation before 31 December 2018.

      If you need to correct personal information in a FAN ID obtained previously for attending the 2018 FIFA World Cup™ without applying for a visa for the purpose of entry into the Russian Federation using a valid identity document (passport) and a FAN ID before 31 December 2018, please contact technical support using the reply form in the “Contacts” section.
      The following information must be provided in the request: 
      - the full name of the foreign citizen; 
      - the FAN ID application number for the FAN ID that requires correction;
      - a scan of the identity document with legible passport information and a photo of the holder for verification of the applicant. 
      A technical support specialist will contact you at the email address you specified in the application for verification of the request. 
      After the change is made, a corrected electronic FAN ID will be send to the specified address. We recommend that you print out the FAN ID in A4 format and carry it with you.

    • If I have a FAN ID but have changed my surname, do I need to correct the information in my FAN ID?

      Yes, the information in the identity document must be the same as the information in the FAN ID.

      If you need to correct personal information in a FAN ID obtained previously for attending the 2018 FIFA World Cup™ without applying for a visa for the purpose of entry into the Russian Federation using a valid identity document (passport) and a FAN ID before 31 December 2018, please contact technical support using the reply form in the “Contacts” section.

      The following information must be provided in the request: 
      - the full name of the spectator; 
      - the FAN ID application number for the FAN ID that requires correction; 
      - a scan of the identity document with legible passport information and a photo of the holder for verification of the applicant. 

      A technical support specialist will contact you at the e-mail address you specified in the application for verification of the request.
      After the information in the FAN ID is changed, you will receive an electronic notification at the telephone number and e-mail you specified.
      A corrected electronic FAN ID will also be sent to the specified address. We recommend that you print out the FAN ID in A4 format and carry it with you.

    • I have noticed an error in my surname, name/names, citizenship, gender, or birth date and plan to enter the Russian Federation before 31 December 2018.

      If you need to correct personal information in a FAN ID obtained previously for attending the 2018 FIFA World Cup™ without applying for a visa for the purpose of entry into the Russian Federation using a valid identity document (passport) and a FAN ID before 31 December 2018, please contact technical support using the reply form in the “Contacts” section.

      The following information must be provided in the request: 
      - the full name of the spectator; 
      - the FAN ID application number for the FAN ID that requires correction; 
      - a scan of the identity document with legible passport information and a photo of the holder for verification of the applicant. 

      A technical support specialist will contact you at the e-mail address you specified in the application for verification of the request. 
      After the information in the FAN ID is changed, you will receive an electronic notification at the telephone number and e-mail you specified.
      A corrected electronic FAN ID will also be sent to the specified address. We recommend that you print out the FAN ID in A4 format and carry it with you.

    • I need to change the photo in a previously obtained FAN ID.

      If you need to change the photo in a FAN ID obtained previously for attending the 2018 FIFA World Cup™ without applying for a visa for the purpose of entry into the Russian Federation using a valid identity document (passport) and a FAN ID before 31 December 2018, please contact technical support using the reply form in the “Contacts” section.

      The following information must be provided in the request: 
      - the full name of the spectator; 
      - the FAN ID application number for the FAN ID that requires correction; 
      - a scan of the identity document with legible passport information and a photo of the holder for verification of the applicant.
      - a photo of the holder which needs to be changed; the photo must meet the requirements specified. 

      A technical support specialist will contact you at the e-mail address you specified in the application for verification of the request. 
      After the FAN ID photo is changed, a corrected electronic FAN ID will be sent to the specified address. We recommend that you print out the FAN ID in A4 format and carry it with you.

    • The photo requirements for a FAN ID.

      The photo must be clear and in color with an uncovered full-face image without hat or headgear. For uploading at the portal, the photo must be in the .jpg or .jpeg format with a maximum file size of one (1) megabyte with a minimum width of 420 pixels and a minimum height of 525 pixels. 

      The photo should be taken not more than six months before the filing date of the application. 
      The positioning requirements for the photo are the following: the photographed person should be directly facing the camera with eyes open and mouth closed; the face should be entirely in focus; the number of people in the picture should be no more than one, no chair backs or toys are allowed; the background must be plain white, the use of yellow, red, or other color lighting is not permitted, the face should be evenly illuminated, the face and eyes must be clearly visible and free from shadows, there should not be any bright spots in the photo, the "red eye" effect is not allowed.

      The subject’s headgear must not conceal the face oval (e.g. for the persons whose religious beliefs do not allow them to be seen by strangers without a head covering or for whom the continuous wearing of a head covering is a mandatory attribute of their national or religious affiliation) provided that the citizen is shown wearing such headgear in his or her identity document; persons who always wear eyeglasses may provide/take their photo while wearing eyeglasses. The eyeglasses should have clean and transparent lenses (without tinting) so that the eyes are clearly visible. The rim of the eyeglasses should not hide the eyes. The eyeglasses should not show any glare; eye bandages are allowed only for medical reasons provided that the person is shown wearing such an eye bandage in the photo in the identity document; editing the colour image to improve the image is not allowed.

  • The Visa-free Entry
  • Application questions
    • How can I check my FAN ID status?

      You can find out the status of your FAN ID using the information in your identify document in the section “Check status” -> “Have you forgotten your application number?”

    • When I enter the application number in the section "Check the status", the system displays the answer "Not found".

      Please take note! Check that you have entered the number of a FAN ID application not a ticket request number/ticket number.

    • What are the statuses of a FAN ID application and what do they mean?

      A FAN ID application may have the following statuses:
      “Approved” – a positive decision was taken on your application. You may use your FAN ID for entry into the Russian Federation.
      “Not found” – check that you have correctly entered the FAN ID application number or the number of the FAN ID
      “Under consideration” – the decision regarding your application has not yet been made.
      “Rejected” – a negative decision was made on your application. You may not use your FAN ID for entry into the Russian Federation
      “Cancelled” – your application was rejected because incorrect information was provided. You may not use your FAN ID for entry into the Russian Federation

  • Loss of a FAN ID
    • I have lost the FAN ID in laminated form that I previously received.

      A FAN ID in laminated form or in electronic format may be used by foreign citizens and stateless persons for multiple visa-free entries and exits into/from the Russian Federation upon presentation of valid identity documents (passport) recognized as such by the Russian Federation up to 23.59 hours on 31 December 2018 (local Russian time). You can download the FAN ID in electronic format yourself in the section “Check status” (https://www.fan-id.ru/status.html). Select the link "Have you forgotten your application number?”. Enter your passport information in the window that opens and press the “Check status” button. A link for downloading your electronic FAN ID will be accessible (Download your eFAN ID).

    • I have lost the FAN ID in laminated form that I previously received. Can you send me a duplicate?

      FAN ID delivery by mail has ended. Please use electronic FAN ID for entry into the Russian Federation. A FAN ID in laminated form or in electronic format may be used by foreign citizens and stateless persons for multiple visa-free entries and exits into/from the Russian Federation upon presentation of valid identity documents (passport) recognized as such by the Russian Federation up to 23.59 hours on 31 December 2018 (local Russian time). You can download the FAN ID in electronic format yourself in the section “Check status” (https://www.fan-id.ru/status.html). Select the link "Have you forgotten your application number?”. Enter your passport information in the window that opens and press the “Check status” button. A link for downloading your electronic FAN ID will be accessible (Download your eFAN ID).